Received a faulty, broken gel flashlight. The metal piece was faulty/broken at the bottom end and, therefore, wouldn't stand up straight or be able to hold the light up. It's always pointing downward.
I sent them pictures and requested an exchange for a new one or a refund, but I never heard back from the team. They just ghosted me.
They could've contacted the manufacturer directly and gotten a refund, but I guess they didn't want to waste their time. I lost $57 on this flashlight.
Bad customer service, I would not recommend buying from here!